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Call Centre Representative

Lower mainland, BC, BC

Call Center
Remote

ProConnect is the Inside Sales Centre (ISC) and beginning of the customer journey through our Renewal by Andersen (RbA) window and door replacement companies. This call centre maximizes opportunities for our sales reps AND makes a positive “connection” with our customers.

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Why Renewal by Andersen?

Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team.

A reputation that stands apart

We’re a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We’re committed to helping you realize your potential and exceed our homeowners’ expectations.

Top-to-bottom expertise

Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their “forever homes.”

A legacy of innovation

Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

Your core responsibility is to book appointments with prospective customers through both inbound and outbound calls. This includes answering questions, overcoming objections, making a human connection, and gaining commitments that ensure a quality sales appointment. Top performers will maximize the potential of calls with excellent phone sales skills, efficient activity, and providing a warm experience for prospects.